How to set up a custom domain using a CNAME

When you create a new Privacy Center, a default subdomain is automatically assigned to your Privacy Center. It is usually company_name.truevaultprivacycenter.com. You can optionally set up a custom domain, such as privacy.yourdomain.com. This article walks you through how to point a custom domain at your Privacy Center.

Creating A CNAME

To start, create a CNAME record in your DNS. In most cases, your DNS provider is where you registered your domain name. For example, Hover or GoDaddy. When you create the CNAME record, you'll be prompted to insert a hostname and the URL it points to. Continuing with our example above, in your DNS, create a CNAME Record with the following values:

• Alias: <to be provided by your Account Manager>
• Value: <to be provided by your Account Manager>

Note: Once you save the CNAME, it can take up to 24 hours to propagate and properly point to your Privacy Center, although you could see changes take effect in as little as an hour. If you see any TTL settings when setting up your CNAME, just leave those as is. 

SSL Certification & Domain Verification

An SSL certificate will be generated for your Custom Domain. In order for TrueVault to generate a certificate, the certificate-issuing authority needs to verify the ownership of the domain. To do so, you need to create a second CNAME record with in your DNS.

In your provider’s DNS settings, create another CNAME record with the following values:

• Alias: <to be provided by your Account Manager>
• Value: <to be provided by your Account Manager>

Once you've added both CNAME records, you are all done. It usually takes another 24-48 hours from this point for the custom subdomain to be fully functional.